Yes Bank the new-age private lender has tied-up with networking giant Cisco and launched a facility which will provide new communication technologies for banking services.
Through Yes Bank-Cisco Interactive Experience Centre set up at Gurgaon communication over voice, chat and email services will be provided. The bank's customers will also get the facility of accessing their accounts 24X7 via 'Yes touch' phone-banking services which will support business-related queries and transactions.
Yes Bank Country Head, Direct Banking, Ravishankar, told the reporters, "We are introducing Yes touch phone-banking services, using speech-enabled voice recognition for the first time in the Indian financial services sector for our customers". Speech-enabled voice recognition service will help customers to perform routine enquiries or transactions just by speaking pre-defined aided keywords.
Ravishankar added customers will be able to avail multiple channels currently - email, web-chat, IVR (integrated voice response) and voice to access these services.
In the next 12 months the bank will be launching a new telephonic voice identification system, called voice biometric, in collaboration with a US company
Ravishankar said, "We have the technology for speech biometric and just need fine-tuning for Indian voice recognition and vocabulary, which will have 90 per cent accuracy".
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